Privacy Policy

Last updated: 2025. This Privacy Policy explains how Luxekids Holdings Pty Ltd (ABN 88 703 581 551) collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Luxekids Holdings Pty Ltd is a wholesale trading and distribution company based in Melbourne, Victoria. We supply goods to retailers, distributors and commercial buyers across Australia. You can contact us at ceo@luxekidsholdings.online with any privacy-related enquiries.

2. The kinds of personal information we collect

Depending on the nature of our dealings with you, we may collect:

• Contact details, such as your name, business name, email address and delivery address;
• Business information relevant to wholesale trading, such as ordering history, delivery instructions and account preferences;
• Enquiry details from messages you send to us through our website or by email;
• Information you provide when requesting a quotation, including product requirements and business contact details.

Where reasonably practicable, we collect personal information directly from you. We only collect sensitive information where it is reasonably necessary for our functions and you have consented, or where otherwise permitted by law.

3. How we collect personal information

We generally collect personal information through:

• Enquiry and quotation forms on this website;
• Direct email correspondence with our team;
• Business transactions, including orders, invoicing and delivery arrangements;
• Trade shows, supplier negotiations and other business dealings.

4. Purposes for which we collect, hold, use and disclose information

We collect, hold and use personal information to:

• Respond to enquiries and prepare quotations;
• Process orders and arrange distribution of goods;
• Manage our business relationships with customers, suppliers and logistics partners;
• Comply with our legal, tax and regulatory obligations under Australian law;
• Improve our products, services and business operations.

We do not sell personal information. We disclose personal information only to third parties where reasonably necessary for the purposes above, such as freight and logistics providers, professional advisers, and service providers who host or support our business systems — or where required or authorised by law.

5. Direct marketing

We may use contact details you have provided to send you information about our wholesale products and services. If you receive a marketing communication from us and do not wish to continue receiving them, you may opt out at any time by replying to the communication or emailing ceo@luxekidsholdings.online. We will honour opt-out requests promptly and free of charge, in line with APP 7 and the Spam Act 2003 (Cth).

6. Overseas disclosure

Some of our service providers or suppliers may be located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that recipient handles the information in a manner consistent with the Australian Privacy Principles, including through contractual arrangements where appropriate.

7. Data quality and security

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our systems, secure storage practices and limiting access to personnel who need the information to perform their duties. When information is no longer required for a permitted purpose, we take reasonable steps to destroy or de-identify it, subject to any record-keeping obligations under Australian law.

8. Access and correction

You may request access to the personal information we hold about you, or request correction of information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable period. In some circumstances permitted by the Privacy Act, we may decline a request and will explain our reasons in writing.

9. Anonymity and pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our product range. However, we generally need business contact details to process orders, prepare quotations and arrange delivery.

10. Cookies and website analytics

Our website may use cookies and similar technologies to support site functionality and understand how visitors use the site. Most browsers allow you to manage or disable cookies through your settings. Disabling cookies may affect some features of the website.

11. Complaints

If you believe we have breached the Australian Privacy Principles or the Privacy Act, please contact us at ceo@luxekidsholdings.online with details of your concern. We will acknowledge your complaint and investigate it promptly, and we will respond with the outcome and any steps we have taken. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.

13. Contact us

For any questions about this Privacy Policy or how we handle personal information, please contact:

Luxekids Holdings Pty Ltd
ABN 88 703 581 551
Melbourne VIC, Australia
Email: ceo@luxekidsholdings.online
Website: https://luxekidsholdings.online